Customer Services

Whatever you need help with regarding your insurance – from your policy documents, to a change in your circumstances, or a general enquiry. Call 0333 015 6629.

Existing customers

You can click here to access your policy documents via our new online portal. You will need to enter your email address and password to access your documents. If it’s the first time you’ve used the portal or you’ve forgotten your password, simply click here and we’ll send you a link to access your account set a new password.

Contact us

If you have any issues accessing your documents or have a general customer service query, please call the team on 0333 015 6629.

Latest News

Business Continuity Planning For Contractors

24th August 2021

What is a business continuity plan and how do you write it? With appropriate continuity planning you can protect your business and avoid disaster.

FEEFO Review Competition

24th May 2021

As a thank you to all customers that leave us a review via Feefo between 24 May and 31 August 2021, will automatically be entered into a lucky draw to…

Account Migration - Password Reset

22nd February 2021

As an existing NICEIC or ELECSA policyholder your current policy documents will automatically be available under your new account, however for…

Customer Portal

22nd February 2021

We’re currently in the process of upgrading our online portal for existing insurance customers. The new portal, with its improved functionality, will…